How to Spot a Fake Tech Support Call (And What to Do Next)
Have you or a loved one ever picked up the phone and heard someone say, “This is Microsoft. We found a problem with your computer”? If so, you’re not alone. Thousands of older adults receive fake tech support calls every day—and many fall victim to costly scams.
At Golden Age Tech Support, we believe that knowing what to look for can help keep you and your information safe. In this article, we’ll explain how to recognize a tech scam call, what to do if it happens to you, and how to avoid falling for a fake Microsoft call in the future.
Why Seniors Are Targeted by Tech Support Scams
Scammers often target seniors because they assume older adults:
Aren’t familiar with the latest technology
Are more trusting of authority figures
May be home during the day and more likely to answer unknown calls
These criminals use fear and urgency to trick people into giving up personal or financial information—or even full access to their computers.
How Fake Tech Support Calls Work
A typical scam call might go like this:
The caller says they’re from Microsoft, Apple, or another big company.
They claim they’ve detected a virus or problem on your computer.
They ask you to give them remote access to "fix" the issue.
Once inside your system, they might install malware or demand payment.
Important: Microsoft and other tech companies will never call you out of the blue. If you didn’t request support, it’s probably a scam.
7 Warning Signs of a Tech Scam Call
Here are some red flags that signal you’re dealing with a fake tech support call:
The call is unexpected – You didn’t ask for help.
The caller says your computer has a "virus" or "error"—but you didn’t notice any issues.
They create urgency – "If you don’t act now, your data will be lost!"
They ask for remote access to your device.
They ask for payment via gift cards, wire transfer, or crypto.
They use poor grammar or have a suspicious accent and refuse to give their full name.
They pressure you to act quickly and avoid telling anyone.
If even one of these happens, hang up immediately.
What to Do If You Receive a Suspicious Call
If you answer a call that seems fishy, here’s what to do:
Hang up right away. Don’t engage.
Do not share any information, even if they say your name.
Never allow remote access unless you trust the person completely.
Do not pay them or provide any credit card or banking details.
If you’re unsure, hang up and call a trusted friend, family member, or Golden Age Tech Support. We can help you figure out what’s real and what’s not.
What to Do If You Already Gave Access or Paid
If you suspect you’ve been scammed, take action quickly:
Shut down your computer or disconnect it from the internet.
Call a trusted tech support provider (like us!) to check your device.
Change your passwords, especially for online banking, email, or shopping accounts.
Report the scam to your bank, credit card company, and the FTC (ftc.gov/complaint).
Keep a close eye on your accounts for unauthorized activity.
Don’t feel embarrassed. These scammers are professionals. The sooner you act, the better we can help protect your information.
How to Avoid Fake Microsoft Calls in the Future
Here are a few tips to help stay protected:
Don’t trust caller ID. Scammers can make it look like they’re calling from a real company.
Let unknown numbers go to voicemail. If it’s important, they’ll leave a message.
Use a call blocker to reduce scam calls.
Install security software and keep it updated.
Educate yourself and loved ones about common tech scams.
When in doubt, ask for help before clicking or answering. A quick call to someone you trust can prevent a costly mistake.
Real Story: How We Helped Stop a Tech Scam
We once worked with David, 70, who received a call from someone claiming to be from Microsoft. The caller said David’s computer was infected and needed urgent repairs. David nearly gave them access but decided to call us first.
We confirmed it was a scam, cleaned up his device, and helped him install scam-blocking tools. Today, David uses his computer with more confidence—and knows how to spot the warning signs.
Tech Help Without the Tricks
At Golden Age Tech Support, we offer friendly, trustworthy tech help for seniors. Whether you need help setting up a computer, learning how to avoid scams, or cleaning up a slow device, our team is here with patience and care.
You can always count on us to:
Explain things clearly
Never rush you
Put your safety first
Final Thoughts
Fake tech support calls are on the rise, but so is awareness. By learning the signs and staying cautious, you can protect yourself and your loved ones.
If you're ever in doubt, don’t face it alone. Reach out to Golden Age Tech Support. We’re here to help you stay safe, informed, and confident with technology.
Have questions or need support? Visit goldenagetechsupport.com to schedule a friendly consultation.
