Effective Date: April 4, 2025

Golden Age Tech Support, LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information, including information related to SMS (text message) communications.

By using our services, including texting with us, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue use of our services.

1. Information We Collect

We may collect the following types of personal information:

• Personal Details: Name, phone number, email address, and mailing address

• Service-Related Information: Device details, troubleshooting needs, and appointment history

• Payment Information: Processed securely through third-party providers (we do not store credit card data)

• Communication Records: Phone calls, emails, and SMS messages exchanged for service purposes

2. How We Use Your Information

We use your information to:

• Schedule and confirm appointments

• Provide in-home, virtual, or phone-based tech support

• Send appointment reminders and service follow-ups

• Respond to technical support questions via SMS

• Process payments and manage billing

• Improve customer service and internal operations

• Comply with legal and security obligations

3. SMS Consent & Communications

Mobile numbers and SMS consent are never shared or sold to third parties or affiliates for marketing.

SMS Consent Communication

The phone numbers collected during the SMS consent process will not be shared with third parties for marketing purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging opt-in data and consent will not be shared with any third parties.

If you check the optional text message box on our Request a Visit page, you agree to receive text messages from Golden Age Tech Support, LLC, such as:

• Appointment confirmations

• Appointment reminders

• Follow-up messages after visits

• Tech-related responses initiated by the customer

Message Frequency

Message frequency may vary depending on the type of communication and level of engagement.

Potential Fees for SMS Messaging

Message and data rates may apply, depending on your mobile carrier and pricing plan.

Opt-In Method

You opt in by checking the optional, unchecked text message box on our Request a Visit page at www.goldenagetechsupport.com/request. You do not need to agree to texts to book a visit.

Opt-Out Option

You may opt out of receiving SMS messages at any time by replying STOP to any message.
You may also contact us directly to request removal from our messaging list.

Help

To get help or support, reply HELP to any message, or contact us directly at (303) 276-7623.

Standard SMS Disclosures

• Message and data rates may apply

• You may opt out at any time by replying STOP

• You may reply HELP or call us at (303) 276-7623 for support

• Messaging frequency may vary

• Visit our Privacy Policy

• Visit our Terms and Conditions

4. How We Protect Your Information

We implement reasonable security measures to protect your personal information. However, no method of data transmission or storage is 100% secure. We advise against sending sensitive personal information via SMS.

5. Information Sharing

We do not sell, rent, or trade your personal information.

Addresses typed into our Request a Visit form are sent to Google so we can suggest matching street addresses.

We may share limited data with:

• Service providers (e.g., billing or CRM software) under strict confidentiality agreements

  Service providers never receive your mobile number or SMS consent for their own marketing.

• Government authorities or law enforcement when legally required

6. Changes to This Policy

We may update this Privacy Policy at any time. We encourage you to check this page periodically. Continued use of our services after an update means you accept the revised terms.

7. Contact Us

If you have any questions, contact us at:

📧 Email: support@goldenagetechsupport.com
📞 Phone: (303) 276-7623
🌐 Website: https://www.goldenagetechsupport.com

📍 View this policy at: https://www.goldenagetechsupport.com/privacy-policy