Pricing
Service Call
$100
For First Hour
Our initial service fee is $100, covering the first hour of your tech support session. During this time, we focus on addressing your primary tech concerns. In many cases, an hour is more than enough to resolve common issues.
Additional Time: $40 per 35 Minutes
If your service needs extend beyond the first hour, we charge an additional $40 for every subsequent 35-minute block. We always communicate with you before extending our service time, ensuring you're fully aware and approve any additional costs.
Remote Support
Free
For First 15 Minutes
Get started with a free 15-minute consultation to discuss and assess your tech issue.
After the First 15 Minutes:
Non-Care Plan members:
$1.50 per minute ($90/hour).
Essential Plan members:
$1.35 per minute (10% off, $81/hour).
Complete Care Plan members: $1.275 per minute (15% off, $76.50/hour).
With remote support, you pay only for the time you use, receiving patient, personalized assistance tailored to your needs for phones, computers, apps, and more.
*Non-Care Plan members receive one free 15-minute consultation per month.
Care Plans
Ongoing support
Essential Plan - $139/month
Monthly in-person and remote support to keep your tech simple.
Yearly remote session to organize your digital accounts.
10% off extra services and remote help.
Complete Care Plan - $229/month
More in-person and remote support, plus priority booking.
Two yearly remote sessions to plan your digital legacy.
Two yearly tech check-ups and 15% off extra services.
Prepaid Punch Card - $500 for 5.5 hours ($90/hour)
Flexible in-person or remote support with no expiration.*
Free 15-minute remote session monthly, same as non-Care Plan members.*
Spend $1000+ (11 hours) for a free digital planning session.
*Non-Care Plan members receive one free 15-minute consultation per month.
Efficient Service
We take pride in our efficiency. Most of our visits are completed within the first hour, providing you with quick and effective solutions to your tech challenges.
No Hidden Fees
With Golden Age Tech Support, what you see is what you get. There are no hidden fees or surprise charges. We discuss all costs upfront, so you're always in the know.
Trip Charge
We may charge a trip fee to cover travel costs. For 2024, the IRS standard mileage rate is 65.5 cents per mile.
Example Calculation
For a 50-mile round trip, the calculation is:
Trip Charge = 50 miles x ¢70/mile = $35
Why This Charge Is Important
This fee ensures:
Prompt and equipped technician arrival.
Coverage of vehicle and travel expenses.
High-quality, convenient service.
Feel free to ask any questions about our trip charge or other pricing details.