Questions people ask us
Straight answers for seniors and their families.
Getting started
Who do you help?
Older adults who want calm, one-on-one help with computers, phones, and tablets. We also help adult children and caregivers looking for someone they can trust with Mom or Dad.
Which areas do you serve?
The Denver metro and beyond. We come to your home. Remote help is available for quick fixes and lessons.
What are your hours?
Monday to Friday, 9 AM to 5 PM.
How do I book?
Request a visit online, or call or text (303) 276-7623. We confirm every visit before it is set. Not sure what you need? We are happy to talk it through first.
How long does a visit take?
Most visits take 30 minutes to 2 hours. We take the time to explain things, so you feel confident before we leave.
What if it cannot be fixed in one visit?
If we need more research or special tools, we schedule a follow-up at no extra charge when it is the same problem.
Devices and services
Do you come to my home or help remotely?
Both. Home visits are best for Wi-Fi, printers, slow computers, and new devices. Remote help works well for quick software questions and lessons.
Do you work on Windows and Mac?
Yes, both.
Do you help with phones and tablets?
Yes, Apple and Android. Apps, email, texting, video calls with family, photos, and safety settings.
What about TVs and smart home devices?
Yes. Smart TVs, streaming devices, speakers, thermostats, and cameras.
Can I ask about something not listed?
Of course. Tech problems do not always fit in a box. Just ask.
Safety and privacy
Is my personal information safe?
Yes. Protecting your privacy matters to us. We only access what we need to do the job.
Can you remove viruses?
Yes. We clean up viruses and malware, then show you how to spot fake emails, fake pop-ups, and scam calls.
I see a scary pop-up. What do I do?
Do not click it. Do not call any number on it. Close the browser or turn the computer off, then call or text us at (303) 276-7623.
Cost and ongoing help
How much does it cost?
See our pricing page, or call and we will explain your options.
Do you offer ongoing plans?
Yes. Our care plans include regular visits and priority scheduling.
Lessons
Can you teach me to use my devices?
Yes, it is one of our favorite things. Email, texting, Zoom and FaceTime, photos, safe online shopping, banking and health apps, and online safety.