Frequently Asked Questions
General Questions
Who do you provide tech support for?
We specialize in helping seniors and older adults in the Denver area who want patient, one-on-one guidance with their technology. We also assist caregivers and family members who want their loved ones to feel safe and confident online.
Which areas do you serve?
We provide in-home tech support across the Denver metro area, including nearby neighborhood such as Lakewood, Remote support is also available.
How do I schedule an appointment?
You can easily schedule online through our Appointment Page, or call us directly at (303) 276 7623. We’re here to make booking as simple as possible.
How long does a typical service appointment take?
The length of each service appointment can differ based on the specific needs of the task at hand. Generally, appointments range from 30 minutes to 2 hours. Our aim is to work efficiently without compromising the quality of service, ensuring that we thoroughly address all your tech concerns and answer any questions you may have.
What happens if an issue cannot be resolved in a single visit?
In the rare event that we're unable to resolve an issue in a single visit, we will schedule a follow-up appointment at your earliest convenience. Our commitment is to provide effective solutions, and if necessary, we will conduct additional research or bring in specialized equipment or software to address the problem. There will be no additional charge for this follow-up if it relates to the same issue.
Why should I choose Golden Age Tech Support?
Unlike big-box stores or generic tech services, we specialize in helping older adults with patience, kindness, and expertise. We take the time to explain things clearly, avoid jargon, and make sure you feel comfortable every step of the way.
Services We Offer
Do you provide in-home service or remote support?
We offer both:
In-home tech support in Denver and nearby areas.
Remote support sessions for quick fixes, software help, or training.
This flexibility allows us to help you no matter where you are or what the issue may be.
Can I request a service not listed on your website?
Definitely! If you have a specific tech need not listed, please reach out to us. We are happy to discuss your requirements and how we can assist you.
Do you provide support for both Windows and Mac computers?
Yes, we provide support for both Windows and Mac operating systems. Our team is knowledgeable in a variety of operating systems to cater to your specific needs.
Do you offer any services for smartphones and tablets?
Yes, we provide setup and support services for a range of mobile devices, including smartphones and tablets (Apple & Android). This includes help with configuration, app installations, and usage guidance.
Can you assist with technology beyond computers, like smart home devices or entertainment systems?
Yes, we offer support for a wide range of technology beyond traditional computers. This includes setting up and troubleshooting smart home devices like thermostats, smart speakers, and security systems, as well as assistance with home entertainment systems like smart TVs and streaming devices. Our goal is to help you seamlessly integrate technology into your daily life.
Security & Safety
Is my data safe with your services?
Absolutely. Protecting your privacy and ensuring the safety of your data is our top priority. We follow strict data protection protocols and only access files necessary for the service provided.
Can you remove viruses and protect my computer?
Yes! We specialize in virus removal, malware cleanup, and installing reliable antivirus software. We also teach seniors how to recognize online scams, phishing emails, and fraudulent phone calls so they can stay safe online.
Pricing & Packages
How much does tech support cost?
Our pricing is simple and transparent. We offer affordable hourly rates and package deals for ongoing support. Please visit our Pricing Page for details.
Do you offer ongoing support packages?
Yes, we offer monthly support plans for seniors who want regular checkups, updates, and priority service. This is perfect for those who want peace of mind knowing help is always available.
Training & Education
Do you offer training for seniors who want to learn technology?
Absolutely! One of our specialties is patient, step-by-step tech training. We help seniors learn how to:
Send emails and text messages
Use Zoom, FaceTime, and video calls with family
Organize photos and files
Shop safely online
Use apps for banking, health, and entertainment
Our goal is to build confidence so technology becomes a tool, not a frustration.